Pooki’s Mahi® Improves Customer Experience With Track My Order Notifications

Summary: Founder/CEO Leslie Magsalay-Zeller improves customer experience with order tracking; customers now receive a professional-grade order status and package tracking that’s integrated with all of the major carriers.

San Francisco, CA January 6th, 2019 

Silicon Valley startup Pooki’s Mahi® announced today it improved customer experience with order tracking that’s integrated with all the major carriers; customers now receive a professional-grade order status and package tracking for door-to-door deliveries.

Pooki’s Mahi previous version of order tracking did not offer door-to-door service tracking. Pooki’s Mahi is committed to providing repeat customers with the best possible service, and to improve the overall customer experience every day. Pooki’s Mahi attention to detail and empowering customers helped grow the number of repeat customers. Pooki’s Mahi “Track My Order” app delivers a gold standard in customer service by dramatically reducing time spent answering, “Where’s my order?”

Pooki’s Mahi Founder/CEO Leslie Magsalay-Zeller explains, “Pooki’s Mahi is known for using technology to create strong customer experience design and an efficient supply chain for its luxury single-origin 100% Kona coffee pods or tea capsules. I built Pooki’s Mahi performance-driven culture to protect our brands from firms engaged in egregious business practices, deliver consistent customer experiences, and grow the brand’s journey with technology. Pooki’s Mahi growing customer base can predict when orders will ship as well as receiving estimated delivery times of shipments. Pooki’s Mahi has strict policies handling abusive customers or business participating in cyber-criminal activities like cyberbullying, squatting on Pooki’s Mahi UPCs or IP or falsifying missing shipment claims.”

“Pooki’s Mahi protects existing customer base from multiple sales channels and new customers discovering our brands. Excellent customer service comes primarily as a result of two main components. The first component is the attention to detail when it comes to the customer experience. The second area is the level to which Pooki’s Mahi platforms empower customers to resolve issues on their own. Pooki’s Mahi spoils existing customers,” continues the Silicon Valley executive.

Pooki’s Mahi Founder/CEO further explains, “How Pooki’s Mahi customer team responds to support requests is directly related to how customers treat Pooki’s Mahi. Per Pooki’s Mahi online policies the company does not chase untested sales channels, send aggressive marketing emails, or use firms that did not pass rigorous vendor assessment. Engaging in egregious behavior such as aggressive email drip campaigns results in irreparable harm to Pooki’s Mahi tarnishes the luxury brand and inferior customer experiences.”

Pooki’s Mahi Founder/CEO Leslie Magsalay-Zeller continues, “I’m interested in growing Pooki’s Mahi brand by making existing Kona coffee subscribers feel special. Pooki’s Mahi existing customer base is growing as a result of providing repeat coffee subscribers, and wholesale coffee club members with opportunities to save, consistent fulfillment, shorter shipping times for packages to arrive, and access to new product launches. I spent the last year analyzing Pooki’s Mahi customer data, managing support requests, and landing substantial customer accounts. I can tell if a customer is a fit for Pooki’s Mahi Kona coffee capsules or tea pods based on the language used.”

Pooki’s Mahi® high-end customers expect to receive notifications after purchasing for the company’s high-quality line of 100% Kona coffee pods, Matcha Matcha Man® tea capsules, Koffee KaKao™, and Kafpresso™ coffee capsules. Customers are looking for real-time status updates when the order ship to delivery. The Silicon Valley-based beverage brand aims for consistent customer experiences.

Coffee subscribers, wholesale coffee club members, and VIP reseller distributors will receive status updates of their packages at each transportation checkpoint. Pooki’s Mahi platform empowers customers to keep accounts current. Receiving real-time notifications is similar to how carriers like FedEx or large luxury retailers update customers of their orders.

Pooki’s Mahi implemented a real-time order tracking so coffee subscribers, wholesale coffee club members, and VIP resellers distributors can quickly check status for their orders on the platform. Pooki’s Mahi real-time order lookup integration with over 800 transportation carriers across the globe so customers can track orders in real-time.

Customers no longer need to log into Pooki’s Mahi platform to check status. Customers can view order status on Pooki’s Mahi with or without an account. Pooki’s Mahi notifies customers by sending an email with the link directly to the customer’s order tracking status page. The order status page contains a map, progress bar, and status at each transportation check-in. Customers have the option to check status directly from the store. Customers enter the order number and email address to see their latest order status. Customers will receive an email notifying when the order is packed, picked up by FedEx and out for delivery.

The seamless integration between Pooki’s Mahi platform and transportation carriers is 100% responsive for desktop, mobile, and tablet devices. Pooki’s Mahi uses FedEx to deliver packages. USPS is used to deliver shipments to the USA military or customers with a PO Box address.

What Pooki’s Mahi Kona coffee customers can expect:

• Customers will receive an email with a link to the order tracking page.
• Order tracking page will have a map, display a progress bar and transportation check-in.
• Customers can view order status on Pooki’s Mahi with or without an account.
• Customers enter the order number and email address to see their latest order status.
• Pooki’s Mahi uses FedEx, and occasionally USPS to deliver packages.

The Silicon Valley-based food and beverage firm has grown without a loan or venture funding. Pooki’s Mahi Founder/CEO takes an analytical and systems process approach in developing and launching new products. Magsalay-Zeller’s method is widely used in high tech Fortune 1000 firms. The technology executive continues to build and improve architecture to support existing ecommerce platforms. Leslie Magsalay-Zeller designs introduce Pooki’s Mahi® product lines and continue to update technology platforms supporting multiple channels. The Silicon Valley startup is focused on manufacturing expensive 100% single origin specialty coffee under its Kona KaKao™, Kafpresso, and Kona Kafpresso brands; as well as Matcha Matcha Man® tea capsules.

Pooki’s Mahi® Kona KaKao™ coffee for Keurig 1.0 and 2.0 single serve coffee makers. Pooki's Mahi®, Matcha Matcha Man® has registered trademarks of Pooki’s Mahi. The PMO Practice™, Kona KaKao™, Koffee KaKao™, Kona Kafpresso™, Kafpresso™, and Komo Kitty℠ are trademarks of Pooki’s Mahi. New Product Launch Introductions, Go To Market Planning, and supply chain frameworks are protected under VA 1-924-170.

About Pooki’s Mahi:
Pooki’s Mahi® is a Silicon Valley-based high tech company passionate about combining technology, operations excellence, and digital marketing to consistently launch the best Kona coffee pods, new private label coffee pods and custom coffee capsules to market. Pooki’s Mahi is a private label manufacturer offering Hawaiian 100% Kona coffee, 100% single-origin coffee and award-winning private label teas in recyclable pods and capsules. Private label brands partner with Pooki’s Mahi for the efficient supply chain, go to market launch and new product introduction expertise.  Launched by Silicon Valley high tech executive Leslie Magsalay-Zeller, Pooki’s Mahi® products are carried by global retailers, professional sports teams, luxury hotel chains, and corporate kitchens. Pooki’s Mahi performance-driven executive team are globally recognized with 150+ protected IP, 100+ exits, and 50+ awards in technology, operations, and supply chain including Hall of Fame inductions.

Pooki’s Mahi Kona coffee capsules, and Matcha Matcha Man tea pods have been a favorite of customers, charities, celebrities and athletes and have been featured at red carpet events including Celebrity Gift Suites and athletes and seen on several television shows.  Pooki’s Mahi’s mission is to revolutionize the supply chain ecosystem to make it efficient by using technology in bringing specialty coffees or teas into the market in a sustainable, or recyclable capsule. Pooki’s Mahi owns the supply chain including sourcing raw goods through direct trade relationships, and global distribution channels. Certificate of Insurance is required to resell Pooki’s Mahi 100% Kona coffee pods, or Matcha Matcha Man tea capsules.

Disclaimer:
Important Notice Regarding Forward-Looking Statements
This press release contains certain forward-looking statements. Statements that are not historical facts, including statements about our perspectives and expectations, are forward-looking statements. The words “expect,” “believe,” “estimate,” “intend,” “plan” and similar expressions, when related to the Company and its subsidiaries, indicate forward-looking statements. These statements reflect the current view of management and are subject to various risks and uncertainties. These statements are based on multiple assumptions and factors, including general economic, market, industry, and operational considerations. Any changes to these assumptions or factors may lead to practical results different from current expectations. Excessive reliance should not be placed on those statements. Forward-looking statements relate only to the date they were made, and the Company and its subsidiaries undertake no obligation to update forward-looking statements to reflect events or circumstances after the time they were made.

For more information on Pooki’s Mahi custom private label coffee, pods pricing, tea pods visit www.pookismahi.com. Follow Pooki’s Mahi on Instagram, Facebook, or Twitter to keep up with news insights to launching private label products. Visit Pooki’s Mahi online policies to learn about zero tolerance.

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