Coming Soon - FREE Shipping for Pooki's Mahi 100% Kona Coffee Cups

Free shipping for Pooki's Mahi's kona coffee k cups

Coming soon (August/September) to Pooki’s Mahi:  FREE Ground Shipping for all products. 

Pooki’s Mahi sell through partners and on many marketplaces including (but not limited to) Amazon.com, Rakuten.com, Google Shopping, etc. as well as on our own online store PookisMahi.com.  Not all marketplaces are created equal.  For example, Amazon.com customers with Amazon Prime benefit a lot because they can order multiple products and not have to pay for shipping. Amazon Prime costs about $75 USD per year.  Unfortunately customers who do not have Amazon Prime have to pay for shipping ($6.00 - $12.50).

 

Why/How Are We Doing This?

  1. We have partnered with another world-class fulfillment partner who can meet the 2-Day delivery times at a cost affordable rate.  The 2-Day delivery time is the same as Amazon Prime.  Why pay $75 when you can receive the same benefits?  We have had one too many fulfillment challenges such as lost inventory, reselling damaged customer returns to new customer and moving products that have a long expiration date (like salts or honey sticks) to expired within 6 months moving it to the warehouse.  All these are key operational issues that are unacceptable to Pooki’s Mahi (company) and our customer base.
  2. Negotiated affordable shipping rates. We will absorb the shipping costs for ground to the Lower 48 States.  We’ll monitor the sales from our customer base coming from Alaska, Hawaii and Puerto Rico over the next few months.  We hope to also roll out free shipping to Alaska, Hawaii and Puerto Rico.
  3. Pricing for some products will change slightly.  A majority of our products will not incur a price increase.  Pricing for some products will increase.
  4. This is a Top 5 Customer Request in the Operational Efficiencies category.  Pooki’s Mahi customer feedback is very important.  Our growing repeat customer base that do not have Amazon Prime or do not shop on Amazon requested FREE Shipping earlier this year.  It has taken almost 5 months to roll out this request.  Many Pooki’s Mahi customers don’t want to be burdened with shipping costs. 
  5. Customers will pay for expedited shipping.  We will pass on the savings for 1-Day Shipping, 2-Day Shipping, and 3-Day shipping.  Rather have multiple rates based on location (region) we will publish one rate for each of the expedited shipping methods.

 

We’re always running sales and promos; there’s always a discount for everyone:

  • Product Discounts:  15% - 20% - 25% - 30% - 40%
  • Buy X Get Y Free
  • Tiered Discounts (standard for all of Pooki’s Mahi products)

 

It will take a few weeks to make the changes effective in the system.  Hope to have this available soon!

 

Timeline/How Does This Affect Me?

  1. July:  Upload the new shipping rates into PookisMahi.com and run several end-to-end system tests (between the new fulfillment partner and PookisMahi.com). 
  2. Transitioning fulfillment partners for PookisMahi.com (only) from Amazon Fulfillment to the new partner. 
    1. Products sold on Amazon.com will continue to be fulfilled by Amazon.  No change here – many of our customers are Amazon shoppers and have Amazon Prime.
    2. The new fulfillment partner will fulfill products sold on Rakuten.com.  It will be a slow transition to move fulfillment from the current fulfillment partner to the new one.
    3. Products sold on http://PookisMahi.com will be fulfilled by the new fulfillment partner.  The goal is to have all products fulfilled by the new partner in August. 
  3. We will honor any orders with the $0 shipping rate.  Any orders placed in July with the $0 shipping rate will be honored.  Pooki’s Mahi online store will automatically calculate the rate.
  4. If you don't see the Low Cost shipping rate or $0 next to the Low Cost shipping rate, then use the current promo code 65FREESHIP.  The current promo requires a purchase of $65 USD (products only) for free shipping.
  5. Specific Changes to Shipping Method (August/September):
    1. The three (3) shipping methods will not be available:  Standard Shipping, Expedited Shipping, Priority Shipping.
    2. Four (4) shipping methods will be available:  
  • Low Cost Shipping ($0) - 4-5 days
  • 1 Day Shipping
  • 2 Day Shipping
  • 3 Day Shipping
  • Please note - The Low Cost Shipping ($0) method will be added after we have tested the other shipping methods.

 

A big press release for the new fulfillment partner, new partnerships and other updates will come out as soon as we have all systems fully operational.  I appreciate everyone’s patience and your continued support!  If you have any questions, then follow the conversation on Twitter @PookisMahi or on Pooki’s Mahi Facebook Page.

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