NEWS: Pooki’s Mahi Launches New Customer Success Center To Help Onboard Wholesalers, Resellers, Private Label and Promotional Products Customers

Silicon Valley, CA (PRWEB) June 28th, 2015

Pooki’s Mahi announced today the launch of an integrated Customer Success Center to facilitate onboarding wholesalers and partners while offering a consistent method to measure each account or engagement. Pooki’s Mahi does not offer phone support.

Customers interested in the Wholesale Preferred 20% Program must submit the required documents. Vendors interested in becoming a Pooki’s Mahi must follow ground rules, policies and curtail unprofessional behavior.

“Pooki’s Mahi is a startup that does not offer phone support. The focus is to continue delivering against the roadmap, bring in sales from top distributors/wholesalers and to assist customers in the wholesale channel sell Pooki’s Mahi’s 100% Kona coffee pods single serve cups on top online marketplaces. The new Customer Success system minimizes vendors selling business services exhibit unprofessional behavior such as calling multiples times a day or week to sell services Pooki’s Mahi does not need, wholesalers that fail to meet the requirements and reports suspicious vendors selling entertainment services to several agencies and organizations,” explains Pooki’s Mahi’s CEO Les Magsalay-Zeller.

 Les continues, “Pooki’s Mahi Customer Care system measures all engagements and partner relationships. The data determines if Pooki’s Mahi will continue the partnership or end it. Pooki’s Mahi answers online cases on average within two business days. The average time is 30 minutes.”

Pooki’s Mahi’s new Customer Success Center becomes the default contact system:

  • Create a case to track down an order if the customer is unable to locate the tracking info on the Order Tracking Page.
  • Submit all required documents and information if interested in Pooki’s Mahi’s Wholesale Preferred 20% Program.
  • Submit a detailed pitch with metrics, pricing, references and proof of delivery for vendors who want to pitch business services in social media, entertainment marketing, tools and general marketing.
  • Submit a detailed price list, website, references, and capacity plan for suppliers who want to sell products.
  • Submit a list of references for marketing events.
  • Submit a list of references (of customers who left), existing customers and writing samples for press & media vendors.

Pooki’s Mahi’s Customer Success Center:

  1. Self Service: An easy way for customers to help themselves, quickly find the answers to questions and minimize frustration 24 hours, 7 days a week.
  2. Measure: Track and measure each approved vendor, product supplier and/or wholesaler.

Facilitates onboarding wholesalers and distributors.


For use in single serve coffee makers. Pooki’s Mahi™, The PMO Practice™, and Matcha Matcha Man™ are trademarks of Pooki’s Mahi.  

The Academy Awards® is a registered trademark of the Academy of Motion Picture Arts and Sciences®. The Gift Suites where Pooki’s Mahi’s products are show cased are not authorized by and is not associated with the Academy of Motion Picture Arts and Sciences®, The Academy Awards®, or any of its official partners or vendors.


About Pooki’s Mahi: 

Pooki’s Mahi™ is a Silicon Valley-based private label coffee pods and custom promotional products manufacturer offering Hawaiian 100% Kona coffee and award-winning private label teas in sustainable single serve cups. Private label brands partner with Pooki’s Mahi for the efficient supply chain, go to market launch and new product introduction expertise. Since its online launch in 2013, Pooki’s Mahi products have been a favorite of customers, charities, celebrities and athletes and have been featured at red carpet events including Celebrity Gift Suites and athletes and seen on several television shows.  Pooki’s Mahi’s mission is to revolutionize the supply chain ecosystem to make it efficient by using technology in bringing the highest quality Kona coffees into the market in a sustainable, compostable cup. Hawaiian coffees are harvested/roasted in Hawaii, single serve cup manufactured in US and distributed to several fulfillment centers in the US.

For more information on Pooki’s Mahi custom private label coffee, single serve tea visit Pooki's Mahi Private Label & Custom Promotional Products site. Follow Pooki’s Mahi on Instagram, Facebook, or Twitter to keep up with news insights to launching custom promotional products. Pooki’s Mahi has a zero tolerance for firms engaged in cyber-bullying, cyber-criminal, slander, negative reviews, or cultural discrimination.  A single serve coffee maker of black / white  cups and aloha islands competitors cyber-bullied Pooki’s Mahi Founder/CEO since 2014. The relentless negative campaigns, slander and IP bullying resulted in irreparable harm.  Once a cyber-bully, always a bully.



Contact Information
Pooki’s Mahi                                                                                         
Twitter:  @pookismahi
Facebook: Pooki’s Mahi  



Read the official press release.  View Pooki's Mahi's Online TV Channel dedicated to new products and launches.

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