Policy: Returns Policy, Refunds & Exchanges for Pooki's Mahi™
Last Updated: 5/26/2016
1. Products & Where Pooki’s Mahi’s Products Are Sold
Pooki’s Mahi’s Returns Policy covers listings owned and merchandised by Pooki’s Mahi and approved resellers.
Pooki’s Mahi’s sells food & beverage (F&B) products like 100 percent Kona coffee single serve pods, Hawaiian single serves, Maui Mokka coffee pods, Kau coffee pods, tea single serves, loose leaf tea, etc. Pooki’s Mahi’s 100% Kona coffee pods are considered shelf ready products with an expiration date and LOT code.
Where Pooki’s Mahi’s products are sold:
Pooki’s Mahi products are sold through PookisMahi.com and approved marketplaces.
Pooki’s Mahi monitors marketplaces for:
Pooki’s Mahi recommends purchasing on Overstock.com, Amazon.com, etc.
Pooki’s Mahi will revoke marketplace platforms from selling Pooki’s Mahi’s products immediately for not abiding to the signed agreement.
POOKI’S MAHI DOES NOT OFFER RETURNS ON FOOD & BEVERAGE PRODUCTS, GIFT CARDS, CUSTOM PROMOTIONAL PRODUCTS OR PRIVATE LABEL KONA COFFEE SINGLE SERVE PODS.
BE AWARE: Pooki’s Mahi’s Kona coffee single serve pods sold by a marketplace platform like Amazon will accept returns from customers (even if the packaging seal has been broken), repackage it and sell it back to customers. Customers may have tainted or damaged the product. Pooki’s Mahi does not support repackaging or reselling food & beverage products. This is an extremely dangerous practice marketplaces use today.
Listings by Marketplace Platforms will have the following:
Contact the marketplace platform with the order number. Pooki’s Mahi does not provide customer success support for these orders.
POOKI’S MAHI DOES NOT OFFER REFUNDS OR RETURNS ON FOOD & BEVERAGE PRODUCTS, CUSTOM PROMOTIONAL PRODUCTS OR PRIVATE LABEL KONA COFFEE SINGLE SERVE PODS SOLD BY A MARKETPLACE PLATFORM.
3. Requirements for a Full Refund
Pooki’s Mahi’s provides Customer Success support on select marketplaces like Amazon.com, Overstock.com, etc.
4. Refunds - Approved Resellers
Approved resellers must submit all orders through PookisMahi.com. Reseller orders submitted via PookisMahi.com are eligible for refunds.
5. Refund Process and Overview
All refund requests are handled through Pooki’s Mahi’s Customer Success center via a case number. Open a case on Pooki’s Mahi’s Customer Success Center. Refunds are not handled by fulfillment or firstname.lastname@example.org.
The actual refund will be managed by Pooki’s Mahi’s ecommerce system.
We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds
Late or missing refunds (if applicable) if you have haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is some processing time before a refund is posted. If you’ve done all this and you still have not received your refund yet, then contact Pooki’s Mahi’s Customer Success Center using the original case created to request the refund.
Be Aware: Filing multiple customer success cases does not expedite a request. Multiple cases will annoy a very small team sharing the load to service and provide support to customers. No business will deal with a professional nag.
POOKI’S MAHI’S DOES NOT OFFER EXCHANGES.
7. Replacements & Inventory ControlsReplacements
The photo is required to improve Pooki’s Mahi’s operations processes. The Order #, SKU and description is needed to quickly pull inventory and ship the replacement order.
Pooki’s Mahi has tight inventory controls to facilitate managing unapproved resellers and meet our cultural manifesto of fresh roasted Kona coffee single serve pods, tea single serves, delivered quickly to the customer. Occasionally we implement packaging updates. If you ordered a Kona coffee single serve pods from PookisMahi.com and we’re in the middle of replenishing the Kona coffee single serve pods:
Customers will not be able to request a replacement. Inventory is managed by Pooki’s Mahi.
8. Custom Promotional Products & Private Label Kona Coffee Pods
Custom Promotional Products and Private Label Kona Coffee Pods are 100% customized. Pooki’s Mahi will not be able to resell the custom promotional products or private label Kona coffee single serve products. Do not submit an order for custom promotional products or private label Kona coffee single serve pods if you are unable to pay up front or not confident in selling through the units purchased.
POOKI’S MAHI DOES NOT OFFER RETURNS ON FOOD & BEVERAGE PRODUCTS, GIFT CARDS, CUSTOM PROMOTIONAL PRODUCTS OR PRIVATE LABEL SINGLE SERVE PODS. POOKI’S MAHI’S DOES NOT OFFER EXCHANGES.
9. More Information
Pooki’s Mahi is honest and transparent with all policies per our cultural manifesto. Our approach minimizes wasted time and un-warranted requests from customers who attempt to negotiate minimums and pricing for our custom promotional products and private label Kona coffee single serve pods. We expect customers to understand why we follow strict processes or rules.
Hopefully that has clarified things for customers and as was previously mentioned if there is something that customers aren't sure whether customers need or not it's usually safe to review Pooki’s Mahi’s Returns, Refunds and Exchanges Policy or visit Pooki’s Mahi’s Customer Success Center. However if customers are still looking for more information then customers can contact us through one of Pooki’s Mahi’s preferred contact methods.