Last Updated: March 01, 2014
What is a Pooki’s Mahi Subscription Plan?
You can sign up for recurring deliveries of select Pooki’s Mahi products, saving you the time and effort of logging on to place each order individually. For further information about the products available via Pooki’s Mahi Subscription Plan, please see the “Eligible Products” section below. Products will be delivered every month. Please refer to Pooki’s Mahi Shipping FAQs for additional information. Customers who have a Pooki’s Mahi account can set up orders to include additional Subscription Plans or combination of products not included in the subscription plans. Pooki’s Mahi changes products for each subscription delivery every month.
Pooki’s Mahi offers 9 subscription plans to deliver multiple products. Choose from 3 Pooki’s Mahi Coffee Subscription Plans to explore Hawaiian coffees (100% Kona, 100% Ka’u): Caffeine Starter, Deluxe Package, and Smart Cup of Joe. For teas choose from 3 Pooki’s Mahi Tea Subscription Plans to explore award-winning teas and new flavors: Chillax Your Day, Deluxe Package, and Quench Any Thirst. If you’re an avid explorer then venture to Pooki’s Mahi 3 Mixed Subscription Plans: Kick Start Your Day, Thirst Quencher and Electrolytes & Your Body. Other items such as accessories, coffees in the Private Reserve Collection and gift cards/gift ecards are not eligible for subscription delivery.
Order Processing, Product Availability (Inventory)
Pooki’s Mahi is committed to honoring your order, as long as stock lasts. Please note that each separate delivery of products in Pooki’s Mahi Subscription Plans will be treated as delivered under a separate contract for the purpose of these Terms of Service and Terms of Sale.
If any problems arise with the delivery address or payment method associated with your subscription order, we will notify you via email using the email address associated with your subscription asking that you resolve the problem and reactivate your subscription. Your subscription may be placed on hold and no additional orders will be processed or delivered until the problem has been resolved and the subscription has been reactivated. To the extent that there is a problem with the delivery address and payment for the order has already been taken, the payment in respect of any undelivered goods will be refunded to you. Refer to Pooki’s Mahi Refund Policy for more information.
If any Program item is not available on the day it is scheduled to be delivered, we will notify you of the delay and will attempt to fulfill the order as soon as possible for a two (2) week period. If the item does not become available during that time, we will notify you that the order has been cancelled and that the contract for that particular order has been terminated by us. No payment will be taken from you in respect of orders that are not fulfilled. At this time Pooki’s Mahi does not allow customers to place orders (also known as backorders) for sold out or low inventory products that may sell out immediately.
If any Program item is no longer available, we will automatically deactivate your subscription for that item and no additional orders associated with that subscription will be placed. We will notify you by email should this occur. If you would like a replacement item, you will need to create a new subscription order for that item.
You must register and pay with one of our accepted credit cards: Visa, MasterCard, American Express, Discover, etc. and PayPal.
Managing your Account
You can set your subscription for one order cycle or multiple order cycles. You can also “pause” your subscription for certain intervals or an unlimited time.
Pooki’s Mahi typically ship all our subscription deliveries in real-time. As soon as the order is placed, the order is sent to Pooki’s Mahi’s Fulfillment team. Orders are fulfilled within 2 business days. Shipments arrive within 2-3 days for West Coast and Mid-West customers and between 4-5 days for East Coast customers. Pooki’s Mahi reserves the right to change this schedule to Tuesdays to accommodate peak times (such as the holidays). You can make changes to your order until 12:00pm PT the Monday before your next delivery is scheduled to ship. Pooki’s Mahi Fulfillment Team does their best to ensure orders meet the Pooki’s Mahi operation metrics.
Pooki’s Mahi may in our discretion change these Terms without notice to you.
Termination by Pooki’s Mahi
Pooki’s Mahi may terminate your subscription at our discretion without prior notice by sending you an email to that effect. If we do so, you will only be charged for orders that have been sent to you. If you wish to pause your subscription for a certain interval or indefinitely you may do so by Managing Your Subscription on our website, or by contacting us at email@example.com.
I have more questions about the Subscription Program.