Pooki's Mahi Policies

Policies and Procedures

Additional Policies and Procedures not listed above

Pooki's Mahi Customer Success Hours
Sunday-Thursday  |  Monday-Friday 9:00am-12:00pm PT
Order cut-off time: 9:00am PT

 

Announcements:

  • Price Increase: Pooki's Mahi passes retailer (like Amazon) fees to the customer. The lowest price for 100% Kona coffee is through our coffee subscriptions. Refer to the pods price list for more information. 
  • Fulfillment, Free Shipping: Orders received via PookisMahi.com average 1-3 business days to arrive at our customers. Coffee Subscribers, Private Label Customers are prioritized first
  • Amazon:  Don't buy Pooki's Mahi 100% Kona coffee pods from Amazon directly. Customers complained - Amazon selling expired single serves (silver packaging); Kona coffee does not work in 2.0 single serve coffee makers. Buy from Walmart.
  • No Newsletters:  Engage with us on Facebook & Instagram.
  • Refer A Friend:  Available for Kona coffee subscriptions, private label products.
  • VIP Program - Customer For Life: Available to coffee subscriptions customers.
  • Zero Tolerance:  We report firms for cyber crime activities: scam, spam, aggressive sales, telemarketing, cyber-bullying, phishing, scraping, fraud, email drip campaigns, MLM (multi-level marketing), affiliate marketing, mental/bodily harm or threat, etc. 

 

1

Subscription Policy

Kona Coffee Subscriptions  
Kona coffee pricing, fulfillment, conditions, managing subscription account, tracking subscription orders, priority fulfillment, payment.

2

Returns, Refunds Policy

Where To Buy Kona Coffee
NO RETURNS / REPLACEMENT - Food & Beverage products, egift cards, custom promotional products or private label products. Applies to online retailers Amazon, Walmart, Overstock, etc.

3

Shipping Terms

Lower 48 States, Alaska*, Hawaii* 
Business days: 2 days (fulfill) + 3-5 days (shipping) to ship orders depending on location; orders leave from our private label manufacturers HQ. *Alaska, Hawaii = minimums required. 

4

Terms of Sale

Pricing, Payment, Zero Exchanges 
Acceptance of order, payment terms, backlog orders, customer errors, pricing, product availability, refund abuse by customers.

5

Resellers Policy

Apply to Resell 
Tax ID, Business Reseller License and Certificate of Business Insurance required to resell Kona coffee pods. B2B firms like luxury hotels are exempt.

6

Distributors Policy

Approved Resellers 2+ yrs 
Sell $85K USD / month for 2+ yrs of Pooki's Mahi's Kona coffee pods to qualify as our Kona coffee pods distributor; promotional products private label distributor pay up front

 

Buy Pooki's Mahi best Kona coffee subscriptions or design private label Kona coffee pods. [center]

 

7

Press, Media Policy

PR & Media Policy  
Press release, zero tolerance (fake news, slander, unprofessional behavior), official company information, new product launches, partnerships.

8

Free Product Policy

Multi-Year Repeat Customers
No free product samples. Exceptions - Benefits Events (see policy), Multi-year customers - private label, brand expansion, distributors during product presentations. 

9

Private Label Products

Private Label Reseller
Trademark, IP protection, proof of UPC ownership. 20% discount - private label distributors; proof of referring platform, membership number required.

10

Cookie Policy

Customer Agree 
Customers agree to our use of cookies as described in the Cookie Policy. Online security, product integrity, and advertising. Disabling cookies, Third Party Cookies, and refusing service.

11

eGift Card Policy

No physical cards 
Redeemable on PookisMahi.com. eGift cards not available for coffee subscriptions or private label products. No expiration date, cash value, returns.

12

Social Media Policy

Zero Tolerance Cyber-Bullies
We police #PookisMahi for cyber-bullies, cyber-criminal activities. We report firms that slander Pooki's Mahi brand, create malicious harm to appropriate authorities.

     

    online policies

    online policy

    policy online

    online support

    online suport

    online email support

    support policies

    procedure definition

    process definition

    define process

    difference definition

    policies definition

    procedures definition

    policies and procedures

    what is a procedure

    definition of procedure

    what is policy

    policy and procedure

    policy vs procedure

    policy process

    what are policies</h2

    One more benefit of friendship

    Kona Coffee Prices

    Best Kona Coffee

     Pooki's Mahi best Kona coffee subscriptions. [center]


    Kona Coffee Pods Cost Guidelines

    Pooki's Mahi™ passes additional fees to customers who buy from online retailers like Amazon, Walmart, Jet, Overstock, etc. Pooki's Mahi® approved one online retailer to sell our 100% Kona coffee pods close to the Wholesale Coffee Club price.

    PookisMahi.com pricing:  Cheap Kona coffee prices (subscriptions), lowest Kona coffee price for customers unable to commit to coffee subscriptions (wholesale coffee club), and Refer A Friend programs to earn additional discounts.

    Additional Fees Passed To Customer: Fulfillment (10%), transportation, subscribe 'n save (10%), product listing maintenance/merchandising (15%), lightning deals or discounts (5%). Any fee increase levied by the retailer will be passed to the customer. Customers buying Pooki's Mahi Kona coffee pods on online retailers must pay for Standard or Expedited Shipping. 

     



    10 percent kona coffee

    100 coffee

    100 hawaiian coffee

    100 hawaiian kona coffee

    100 hawaiian

    100 kona coffee beans

    100 kona coffee

    100 kona

    100 percent kona coffee

    100 pure kona coffee

    amazon kona coffee

    best 100 kona coffee

    best brand of kona coffee

    best coffee hawaii

    best coffee in hawaii

    best coffee in kona

    best coffee kona

    best hawaii coffee

    best hawaiian coffee beans

    best hawaiian coffee brands

    best hawaiian coffee

    best hawaiian kona coffee

    best kona coffee beans

    best kona coffee brand

    best kona coffee in hawaii

    best kona coffee reviews

    best kona coffee

    best rated kona coffee

    blue hawaiian coffee

    blue kona coffee

    cafe de kona

    cafe kona

    cheap kona coffee

    coffee bean hawaii

    coffee hawaii

    coffee in hawaii

    coffee kona hawaii

    coffee kona

    coffee mild

    coffee of hawaii

    coffee rates

    coffees of hawaii

    gourmet kona coffee

    hawaii coffee beans

    hawaii coffee

    hawaii kona coffee

    hawaii kono

    hawaii roasters 100 kona coffee

    hawaii roasters

    hawaiian coffe

    hawaiian coffee beans

    hawaiian coffee brands

    hawaiian coffee companies

    hawaiian coffee farms

    hawaiian coffee kona

    hawaiian coffee reviews

    hawaiian coffee

    hawaiian coffee

    hawaiian kona blend coffee

    hawaiian kona coffee beans

    hawaiian kona coffee company

    hawaiian kona coffee review

    hawaiian kona coffee

    hawaiian kona

    hawaiian roasters

    how is kona coffee made

    koa coffee coupon

    koa kona coffee

    kona bean cafe

    kona bean coffee

    kona bean

    kona beans

    kona berry

    kona brand coffee

    kona cafe

    kona classic coffee

    kona cloud coffee

    kona cofee

    kona coffe

    kona coffee 100

    kona coffee amazon

    kona coffee bean

    kona coffee beans from hawaii

    kona coffee beans

    kona coffee best

    kona coffee brands

    kona coffee caffeine content

    kona coffee canada

    kona coffee com

    kona coffee companies

    kona coffee company hawaii

    kona coffee company

    kona coffee flavor profile

    kona coffee flavor

    kona coffee for sale

    kona coffee from hawaii

    kona coffee hawaii

    kona coffee in hawaii

    kona coffee kona hawaii

    kona coffee organic

    kona coffee plantation for sale

    kona coffee price per pound

    kona coffee price

    kona coffee prices

    kona coffee purveyors

    kona coffee ratings

    kona coffee review

    kona coffee reviews

    kona coffee roasters

    kona coffee taste

    kona coffee where to buy

    kona coffee whole bean

    kona coffee whole foods

    kona coffee

    kona coffeee

    kona com

    kona espresso beans

    kona espresso

    kona hawaii coffee

    kona hawaiian coffee

    kona koffee

    kona mountain coffee review

    kona mountain coffee

    kona stock price

    kona whole bean coffee

    konacoffee.com

    konacoffee

    kons coffee

    kuna coffee

    light roast kona coffee

    mild coffee beans

    mild coffee

    organic kona coffee

    pea coffee

    pure 100

    pure kona coffee

    real kona coffee

    roasting peaberry coffee beans

    royal bean coffee

    smooth coffee beans

    the best kona coffee

    top rated kona coffee

    what does kona coffee taste like

    what is a kona

    what is kona coffee

    what is the best kona coffee

    where can i buy kona coffee

    where does kona coffee come from

    where is kona coffee grown

    who sells the most coffee in the us

    whole bean kona coffee

    why is kona coffee special