Pooki's Mahi Policies

Policies and Procedures

Additional Policies and Procedures not listed above

Pooki's Mahi Customer Success Hours
Sunday-Thursday work days  |  Monday-Friday 9:00am-12:00pm PT
Order cut-off time: 9:00am PT



  • Click on each Policy Name for terms and conditions. For example, VIP Reseller Policy provides detailed terms for VIP Reseller Distributor customers.
  • Price Increase: Pooki's Mahi passes retailer (like Amazon) fees to the customer. The lowest price for 100% Kona coffee is through our coffee subscriptions. Refer to the pods price list for more information. 
  • Fulfillment, Free Shipping: Orders received via PookisMahi.com average 1-3 business days to arrive at our customers. Coffee Subscribers, Private Label Customers are prioritized first
  • Amazon:  Don't buy Pooki's Mahi 100% Kona coffee pods from Amazon directly. Customers complained - Amazon selling expired single serves (silver packaging); Kona coffee does not work in 2.0 single serve coffee makers. Buy from Walmart.
  • No Newsletters:  Engage with us on Facebook & Instagram.
  • Refer A Friend:  Available for Kona coffee subscriptions, private label products.
  • VIP Program - Customer For Life: Available to coffee subscriptions customers.
  • Zero Tolerance:  We report firms for cyber crime activities: scam, spam, aggressive sales, telemarketing, cyber-bullying, phishing, scraping, fraud, email drip campaigns, MLM (multi-level marketing), affiliate marketing, mental/bodily harm or threat, etc. 



Subscription Policy

Kona Coffee Subscriptions  
Kona coffee pricing, fulfillment, conditions, managing subscription account, tracking subscription orders, priority fulfillment, payment.


Returns, Refunds Policy

Where To Buy Kona Coffee
NO RETURNS / REPLACEMENT - Food & Beverage products, egift cards, custom promotional products or private label products. Applies to online retailers Amazon, Walmart, Overstock, etc.


Shipping Terms

Lower 48 States, Alaska*, Hawaii* 
Business days: 2 days (fulfill) + 3-5 days (shipping) to ship orders depending on location; orders leave from our private label manufacturers HQ. *Alaska, Hawaii = minimums required. 


Terms of Sale

Pricing, Payment, Zero Exchanges 
Acceptance of order, payment terms, backlog orders, customer errors, pricing, product availability, refund abuse by customers.


Resellers Policy

Apply to Resell 
Tax ID, Business Reseller License and Certificate of Business Insurance required to resell Kona coffee pods. B2B firms like luxury hotels are exempt.


Distributors Policy

Approved Resellers 2+ yrs 
Sell $85K USD / month for 2+ yrs of Pooki's Mahi's Kona coffee pods to qualify as our Kona coffee pods distributor; promotional products private label distributor pay up front


Buy Pooki's Mahi best Kona coffee subscriptions or design private label Kona coffee pods. [center]



Press, Media Policy

PR & Media Policy  
Press release, zero tolerance (fake news, slander, unprofessional behavior), official company information, new product launches, partnerships.


Free Product Policy

Multi-Year Repeat Customers
No free product samples. Exceptions - Benefits Events (see policy), Multi-year customers - private label, brand expansion, distributors during product presentations. 


Private Label Products

Private Label Reseller
Trademark, IP protection, proof of UPC ownership. 20% discount - private label distributors; proof of referring platform, membership number required.


Cookie Policy

Customer Agree 
Customers agree to our use of cookies as described in the Cookie Policy. Online security, product integrity, and advertising. Disabling cookies, Third Party Cookies, and refusing service.


eGift Card Policy

No physical cards 
Redeemable on PookisMahi.com. eGift cards not available for coffee subscriptions or private label products. No expiration date, cash value, returns.


Social Media Policy

Zero Tolerance Cyber-Bullies
We police #PookisMahi for cyber-bullies, cyber-criminal activities. We report firms that slander Pooki's Mahi brand, create malicious harm to appropriate authorities.


VIP Reseller Policy

$5000 - Resell at Distributor Pricing
Bypass distributor qualificationsCertificate of Insurance, resellers permit, Tax ID, fulfillment center, 18 month forecast, sell $85K / month, 280 units minimum.


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    One more benefit of friendship

    Kona Coffee Prices

    Best Kona Coffee

     Pooki's Mahi best Kona coffee subscriptions. [center]

    Kona Coffee Pods Cost Guidelines

    Pooki's Mahi™ passes additional fees to customers who buy from online retailers like Amazon, Walmart, Jet, Overstock, etc. Pooki's Mahi® approved one online retailer to sell our 100% Kona coffee pods close to the Wholesale Coffee Club price.

    PookisMahi.com pricing:  Cheap Kona coffee prices (subscriptions), lowest Kona coffee price for customers unable to commit to coffee subscriptions (wholesale coffee club), and Refer A Friend programs to earn additional discounts.

    Additional Fees Passed To Customer: Fulfillment (10%), transportation, subscribe 'n save (10%), product listing maintenance/merchandising (15%), lightning deals or discounts (5%). Any fee increase levied by the retailer will be passed to the customer. Customers buying Pooki's Mahi Kona coffee pods on online retailers must pay for Standard or Expedited Shipping. 


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